Refund policy
Returns & Refund Policy
Last updated: June 19, 2026
At Velvka™, we want you to have a great shopping experience. If you're not completely satisfied with your order, you may request a return in accordance with applicable consumer protection laws.
In addition to your legal right of withdrawal, Velvka™ also offers a 30-day commercial return policy from the date you receive your order, subject to the conditions outlined below.
1. Right of Withdrawal
Under applicable consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order without providing any reason.
To exercise this right, please contact us at:
2. Our 30-Day Return Policy
For added peace of mind, Velvka™ offers an extended 30-day return policy from the date your order is delivered.
This is a voluntary commercial policy provided by Velvka™ and does not replace or limit any statutory consumer rights under applicable law.
3. Return Conditions
To be eligible for a return, the product must:
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Be returned within the applicable return period.
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Be in good condition.
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Be returned, whenever possible, in its original packaging with all included accessories.
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Include information that allows us to identify the order (such as the order number or proof of purchase).
All returned items are inspected upon arrival.
You are responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functionality.
If the product shows signs of use beyond what is reasonably necessary for inspection, Velvka™ may reduce the refund amount accordingly, where permitted by applicable law.
4. How to Request a Return
To start a return, please contact us at:
Once we receive your request, we'll provide you with detailed return instructions.
Unless otherwise agreed, or if the item is defective or shipped incorrectly, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
Whenever possible, we recommend contacting us within 48 hours of delivery and including photos of both the product and its packaging.
Each case is reviewed individually, and we'll work to provide the most appropriate solution, which may include a replacement, exchange, or refund where applicable.
6. Non-Returnable Items
Subject to applicable law, the following items may not be eligible for return:
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Personalized or custom-made products.
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Products returned with damage caused by improper use or missing essential components originally supplied, where this prevents inspection or resale.
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Gift cards or digital products, where applicable.
7. Exchanges
If you'd like to exchange your Velvka™ Mini Retro Camera for a different color or version, please contact us at:
We'll do our best to accommodate your request, subject to product availability and the condition of the returned item.
❤️ Our priority is to make sure you have a great experience with Velvka™.
8. Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued using the original payment method without undue delay and, in any event, within 14 days, in accordance with applicable law.
Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account.
9. Exclusions from the 30-Day Return Policy
Our 30-day commercial return policy is an additional benefit offered by Velvka™.
This policy may not apply in cases of misuse, incomplete returns, customer-caused damage, or other circumstances that are inconsistent with the conditions outlined above, without affecting your statutory consumer rights.
10. Contact Us
If you have any questions regarding returns, refunds, or after-sales support, please contact us:
📧 contact@velvka.com
🌐 www.velvka.com
Thank you for choosing Velvka™.
Small camera. Big memories. 📸❤️